Terms of Service

1.Who we are

CaptchaAI is operated by RUKN AL JOUDAH AI APPLICATIONS AND SERVICES L.L.C, a company registered in the United Arab Emirates under commercial licence 1132943, with its registered address at Office 05-103, Al Rostamani Properties Building, Deira, Dubai International Airport, Dubai, United Arab Emirates.

In these Terms, “we”, “us” and “CaptchaAI” mean RUKN AL JOUDAH AI APPLICATIONS AND SERVICES L.L.C. “You” means the person or company using the Service.

How to reach us
Tickets	The fastest route, and the one we monitor continuously: ticket.captchaai.com. Please use it for technical, account and billing questions.
Email	support@captchaai.com — for billing, refund and payment questions, including if you cannot sign in to raise a ticket.
Help	help.captchaai.com
Telegram	@AskCaptchaAI

2.Acceptance of these Terms

By creating an account, purchasing a subscription or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

If you are using the Service for a company, you confirm you are authorised to accept these Terms on its behalf.

3.Eligibility

You must be at least 18 years old and legally able to enter a contract. You must not use the Service if you are located in, or ordinarily resident in, a country subject to sanctions that would prohibit us from supplying it to you.

4.Your account

You are responsible for your account credentials and your API key, and for everything done through them. Do not share, resell or transfer your API key or account access. Tell us immediately if you believe your key has been exposed.

We may ask you to verify your identity or the ownership of a payment method before activating or continuing a subscription.

5.What the Service is

CaptchaAI provides an API that returns solutions to CAPTCHA challenges submitted by you.

The Service is sold as a monthly subscription to a number of concurrent threads. A thread is one slot for one challenge being solved at that moment; it is occupied while a solve runs and free the instant it returns. Solves within your thread allocation are unlimited — you are paying for concurrency, not for a quantity of solves.

6.Fees, billing and taxes

Prices are published on our pricing page and are charged in advance for each subscription month.

Payments may be processed by a third-party payment provider acting as merchant of record. Where that is the case, that provider is the seller of record for the transaction and its own terms and refund policy apply to your purchase in addition to these Terms.

You are responsible for any taxes, duties or bank charges that apply to you and are not collected by us or by the payment provider.

7.Subscription term, renewal and cancellation

Your subscription runs for one month from activation and renews automatically for successive monthly terms until cancelled.

You may cancel renewal at any time from your account dashboard, or by contacting us. Cancellation stops the next renewal; it does not end the current paid month, and your threads stay available until that month ends.

If a renewal payment fails, we may suspend the Service until payment succeeds.

We may change prices for future terms. Changes apply from your next renewal, not to a month you have already paid for, and we will tell you before they take effect.

8.Changing plan, and unused capacity

Upgrades take effect when the upgrade is paid and the new threads are allocated. Downgrades take effect at your next renewal, so you keep what you paid for until the month ends.

Threads are capacity, not a balance. Unused concurrency does not accumulate, does not carry over to the next month, and has no cash value.

9.Refunds

We will refund you in these cases:

a	You were charged more than once for the same subscription month
b	You were charged after cancelling renewal, and did not use the Service in that term
c	We failed to provision your subscription, and your threads were never made available
d	The charge was not authorised by the cardholder — for example, a card was used fraudulently, or an account was accessed by someone else. Where we confirm that a charge was unauthorised we refund it and close the account it paid for, because the Service was obtained with a payment the payer was not entitled to make.
e	We are required to refund you under consumer protection law that applies to you

We check refund requests against our records — payment and account logs, and API activity on the subscription — and we may ask you for information before deciding. We may suspend the subscription while we do.

We will not refund on the basis that the Service did not meet an expected success rate, that it was not compatible with your own software, that you did not use the capacity you reserved, or that you changed your mind after activation.

If something has gone wrong, raise a ticket or email support@captchaai.com first. We answer billing questions directly and we would rather fix a problem than have you dispute a charge. Where your purchase was made through a payment provider acting as merchant of record, that provider's refund policy also applies and may give you rights in addition to these.

Nothing in this section limits any rights you have under consumer protection law that cannot be excluded by agreement.

10.Chargebacks

If you believe a charge is wrong, contact us before contacting your bank. Most billing questions are resolved the same day, and a dispute raised with a bank takes weeks to settle for both of us.

Where a chargeback is raised without contacting us first, we may freeze the account while the dispute is being resolved, and we will provide the payment provider and the card issuer with our records of the purchase and of the account's use of the Service.

11.Permitted use

The Service is intended for lawful automation work, including:

• testing systems you own, or that you are authorised in writing to test
• automating your own workflows on systems where you have the right to do so
• accessibility support, including for users with visual impairments
• research and development on your own infrastructure

12.Prohibited use

You must not use the Service to:

• access any system, account or data without authorisation
• commit fraud, including the use of stolen payment credentials
• send spam or conduct mass unsolicited messaging
• create accounts in bulk in breach of another service's terms
• attack, overload or degrade any system, including denial-of-service activity
• infringe intellectual property rights or distribute unlawful material
• resell, sublicense or white-label the Service without our written agreement
• submit material that is unlawful where you are, or where the target system is operated

We may suspend or terminate an account we reasonably believe is being used this way, and we may report unlawful use to the relevant authorities. Suspension for a breach of this section does not entitle you to a refund.

13.Your responsibility for third-party terms

You are responsible for ensuring that your use of the Service complies with the terms, policies and applicable laws of any system you direct it at, and for holding any licence or permission that use requires. We do not assess, and are not responsible for, your relationship with any third party or the lawfulness of your activity on their systems.

14.Reporting abuse

If you believe the Service is being used against your systems in breach of section 12, write to support@captchaai.com with “abuse” in the subject line and whatever evidence you have — timestamps, request patterns or log extracts. We investigate reports and suspend accounts we find to be in breach.

15.Suspension and termination

You may stop using the Service at any time and cancel renewal under section 7.

We may suspend or terminate your access if you breach these Terms, if a payment fails, if we are required to by law, or if we reasonably believe your use puts the Service or other customers at risk. Where it is reasonable to do so, we will tell you first and give you the chance to put it right.

16.Intellectual property

The Service, our API, our documentation and our brand remain ours. We grant you a non-exclusive, non-transferable right to use the API during your subscription, for your own use, in accordance with these Terms. You may not reverse engineer the Service or copy our API clients beyond what your own integration requires.

17.Privacy

We handle personal data in line with our Privacy Policy. We process the challenges you submit in order to return a solution, and we do not sell your data.

18.Disclaimers

The Service is provided “as is” and “as available”. To the fullest extent permitted by law we exclude all implied warranties, including fitness for a particular purpose. See section 5 for what we do not guarantee.

19.Limitation of liability

To the fullest extent permitted by law, our total liability to you for any claim arising out of or in connection with the Service is limited to the amount you paid us in the three months before the event giving rise to the claim.

We are not liable for lost profits, lost business, lost data, or indirect or consequential loss.

Nothing here excludes liability that cannot be excluded by law, including liability for death or personal injury caused by negligence, for fraud, or under mandatory consumer protection law.

20.Indemnity

You will indemnify us against claims, losses and costs arising from your use of the Service in breach of these Terms or of applicable law.

21.Changes to these Terms

We may update these Terms. We will post the updated version with a new date, and material changes take effect at your next renewal. Continuing to use the Service after that means you accept them.

22.Force majeure

Neither party is liable for failure to perform caused by events beyond its reasonable control.

23.Governing law and disputes

These Terms are governed by the laws of the United Arab Emirates, and the courts of Dubai have jurisdiction. If you are a consumer, this does not deprive you of the protection of mandatory provisions of the law of the country where you live.

Before starting any proceedings, contact us so we can try to resolve the matter.

24.General

If any provision is unenforceable, the rest stands. Our failure to enforce a term is not a waiver of it. You may not assign these Terms without our consent; we may assign them to a successor to our business.

These Terms, together with our Privacy Policy and Cookie Policy, are the entire agreement between us about the Service.